Frequently Asked Questions
How does the Core Comfort Pulse Neck massager work?
The Core Comfort Pulse Neck Massager works by using low-frequency electrical pulses that gently stimulate the muscles and nerves in your neck. This helps relieve tension, reduce pain, and improve blood flow. Combined with soothing heat therapy, it promotes deep relaxation and faster recovery - delivering a comfortable, spa-like experience anytime you need relief.
Where can I use the Core Comfort Pulse Neck Massager?
The Core Comfort Pulse Neck Massager is designed for effortless use anywhere. Simply place it around your neck, choose your preferred mode and intensity, and enjoy soothing relief while you work, travel, or relax. Its lightweight, cordless design and rechargeable battery make it perfect for on-the-go comfort - no wires, no hassle, just instant relaxation.
Is it safe to use everyday ?
Yes! The Pulse Neck Massager is designed for daily use. We recommend 10–15 minutes per session for optimal comfort and relaxation.
Where are you located?
Our head office is located in [Australian city you’re based in - if you live overseas, consider removing this entire question].
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at [Your Email].
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.